Cancellation and

Refund Policy

Cancellation: We do NOT provide holiday cancellation insurance and we strongly suggest that you take this out separately.

In the event that you have to cancel your stay you must notify us immediately in writing. Cancellation only takes effect when we have received written confirmation. 

a. If your booking has to be cancelled because Graywood Canvas Cottages is put under Government Restrictions and has to close and the period of closure covers your stay You will be refunded in full.

b. In the event that Your given address is put into Local/Regional Lockdown, rendering You unable to travel, and the period of restriction covers your booking You will be refunded in full.

c. If your booking has to be cancelled because Graywood Canvas Cottages has to close through Force Majeure, meaning any of the following circumstances which may hinder or prevent the performance of us of the contract, including but not limited to: (a) acts of God, flood, drought, earthquake or other natural disaster; (b) epidemic or pandemic; (c) terrorist attack, civil war, civil commotion or riots, war, threat of or preparation for war, armed conflict, imposition of sanctions, embargo, or breaking off of diplomatic relations; (d) nuclear, chemical or biological contamination or sonic boom; (e) any law or action taken by a government or public authority, including without limitation imposing a restriction, prohibition, or failing to grant a necessary licence or consent; (f) collapse of buildings, fire, explosion or accident; (g) non-performance by our suppliers or contractors; and (i) failure of utility service, and the period of closure covers Your booking You will be refunded in full.

d.  Customer inability (or the inability of any, some or all of your intended party) or disinclination to travel to and stay at Graywood Canvas Cottages for any reason:

This includes - but is not limited to - illness (including Covid), a requirement or recommendation to self-isolate or quarantine, shielding, a call to jury duty, military service, incarceration, change in personal or work circumstances, family emergencies, travel delays, vehicle breakdown and delays with public transport. These remain at Your risk and do not give rise to a right to cancel or to receive a refund unless We re-let the property. You are strongly recommended to take out UK travel insurance to cover these eventualities.  If you choose not to take out UK travel insurance, then you accept responsibility for any loss that you may incur due to your cancellation.

e.  Cancellations must be notified to Graywood Canvas Cottages by phone and email and once received in writing we will confirm the cancellation request.

f.    On receipt of the cancellation, Graywood Canvas Cottages will then use reasonable endeavours to obtain a replacement booking. In the event that Graywood Canvas Cottages is successful in obtaining a replacement booking, Graywood Canvas Cottages will refund to the customer the total amount paid by the customer for the booking less 10% administration fee and the difference between the Customer’s booking and the replacement booking if one is made.

For example: A £1000 booking, fully paid, cancelled and relet for £900 means that the original customer will be refunded as follows: £1000 - 10% Admin fee + £900 less rebooking shortfall £100 = refund of £800.

g.   It is the responsibility of the Customer to acquire suitable travel insurance for themselves and their party to cover the booking. Graywood Canvas Cottages strongly recommends that the Customer acquires suitable insurance to cover circumstances beyond the Customers’ control such as, but not limited to jury duty, incarceration, change in personal or work circumstances, military service, illness - including Covid and shielding, family emergencies and travel delays.

Covid is now a known risk and it is possible for you to insure your holiday against it. This can include the customer or any of the party having Covid, the customer or any of the party having to isolate or quarantine, or you wishing to shield any members of the party.

There are several options which include cover for Covid related cancellations available from organisations like Trailfinders, Coverwise or through gocompare.com.

h.   In the case of premature termination of the stay, the entire booking amount is payable.