We are delighted to be able to welcome guests back to the yurts. We have been issued with protocols for new cleaning and safety requirements which have been implemented and as a result we have made some changes in process which we would ask for your assistance.
The changes we have made have been based on the guidance we have received from HM Government, Public Health England, NHS and Professional Association of Self Caterers.
Cleaning will be carried out by a professional cleaning firm with dedicated members of staff to our yurts.
Cleaning is taking a little extra time meaning that we have had to alter our arrival and departure times slightly to a
4:00pm arrival and a 9:30am departure. We understand it is inconvenient, but it is really important to us that your clean is done correctly and not rushed to ensure your safety.
Please strip your beds before leaving. The Government is advising us that we have to assume someone in your party COULD be carrying the virus as 70% of people who had an antibody test did not have any symptoms. As the main way of contracting the virus is airborne and removing bedding can make the virus airborne we are asking for your assistance in stripping the beds and placing the linens in the large red bag provided. This will then be taken to our professional cleaning service.
Likewise please could you put your white bathroom towels in the yellow bags and the coloured hot tub towels in the green bags provided.
Please empty all the bins, including the bathroom and put them in the large rubbish bins outside the green services hut between Oak and Ash yurt.
Should you come into contact with another guests or a member of our team please respect social distancing at all times.
A new app has been created which you can download prior to arrival. This will also be available off-line so you can still research where you want to go if you don't have internet access. This will give all information about the yurt and surrounding area. As we are able we will go back to leaving the paper leaflets for local attractions in the yurt.
Over the last few years the comments our lovely guests leave help make us love our business. We have now replaced our guest books if you would like to leave a comment but we are also grateful that guests like to recommend online so if you would like to leave a review on Google or Facebook that would be great.
We hope you have a lovely break with us but if you do develop symptoms the Government advice is to return to your primary residence, and self-isolate there for a period of 7 days (14 days for the other group members). Please do let us know if you develop symptoms before you leave, or on your way so we can adapt the cleaning protocols appropriately.